Terms And Conditions
Table of contents
2. Our services
5. Service limitations and modifications
6. Data Protection and Privacy
7. User guidelines
8. Third parties
9. Intellectual property
1.5 You can find our hotel at the following address:
THE PALMS, ZANZIBAR
PO Box 1298
2. Our services
2.1 The Palms, Zanzibar offers individuals and companies an opportunity to enjoy unique experiences at our hotel, situated in Zanzibar, Tanzania. Among other services, we offer
- Hotel accommodation
- High quality food and beverage in our restaurant and bar
2.2 You are solely responsible for the accuracy of the data and personal information that you provide while using our services. Therefor you promise that any registration information that you submit to The Palms, Zanzibar is true, accurate, and complete, and you agree to keep it that way at all times. Please be aware that The Palms, Zanzibar has no responsibility for your choices to provide information to us or while using our services.
3.3 Your reservation will become binding once it has been confirmed by The Palms, Zanzibar. The confirmation of your reservation, as well as your unique confirmation number, will generally be provided in writing, through email. However, depending on how you make your reservation, your confirmation number may be provided by other means of communication.
3.4 You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone in one of our hotel rooms. If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone. If a person who is over 18 years of age ("adult") shares the room with a person under 18 years of age ("minor"), the adult assumes complete liability for the minor's use of the hotel room and our services in general. For more information, please contact our customer service.
3.5 When you stay at our hotel the check-in and check-out times will differ depending on how you make your reservation and which room category you choose. In general, the check-in and check-out times will be communicated on our website our through your booking confirmation. If you wish to receive additional information connected to your reservation, please contact our customer service.
3.6 CANCELLATION POLICY:
Please note that cancellations without penalty (if made outside the time periods outlined below) will only be accepted and valid, when acknowledged in writing by the reservations department.
Please note that any amendments will be considered as a cancellation, and a new booking will be made. Cancellation penalties will be applicable as below to amendments.
If between 30 and 15 days before the day of arrival, a reservation is cancelled or the number of nights and/or rooms reduced, then 50% of the total price will be charged.
If between 15 and the day of arrival, a reservation is cancelled or the number of nights and/or rooms reduced, then 100% of the total price will be charged.
For cancellation or reduction in the number of rooms for any bookings that fall within the Festive Season, July, August period, full cancellation will be charged for all the bed-nights cancelled within 90 days of date of arrival.
KINDLY NOTE: The card will be charged 50% of the reservation cost to secure the booking. The balance is due 30 days prior to arrival. This booking system is hosted by a 3rd party. In the unlikely event that there is a rate discrepancy; our published rack rates (on our hotel website) will take precedence.
4.1 When making a reservation through our website, over the phone or on-site at our hotel, you may pay with either debit or credit cards. The Palms, Zanzibar does not store any credit card numbers. Payment on invoice is only permissible for company clients, either through a specific agreement or with The Palms, Zanzibar express consent, to which there is no entitlement.
4.2 Our hotel accepts most major debit/credit cards, including Visa, American Express, MasterCard. Your credit card details will never be sent in an email or transmitted by any means other than SSL
4.3 Any credit cards submitted online are NOT stored or processed by this website; they are transmitted to The Palms, Zanzibar for secure handling and processing per Tanzania finance laws.
4.4 The Palms, Zanzibar will not apply any extra charge for card payments. Your bank may however apply additional charges depending on your type of debit/credit card. In the event that no payment has been received after placing your reservation, The Palms, Zanzibar may automatically cancel your reservation.
5. Service limitations and modifications
5.1 The Palms, Zanzibar will make reasonable efforts to keep our services operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. The Palms, Zanzibar reserves the right at any time and for any reason to suspend, discontinue, terminate or cease providing access to the website or any service provided through our services, temporarily or permanently. In the case of any temporary or permanent suspension, discontinuation, termination or cessation of access, The Palms, Zanzibar shall use its reasonable endeavors to notify the person(s) of such decision in advance. Any such decision will be made at The Palms, Zanzibar discretion.
5.2 You hereby agree that The Palms, Zanzibar and its subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers, partners and shareholders shall not be liable to you or to any third party for any changes or modifications to our website or any of our services that The Palms, Zanzibar may wish to make from time to time, or for any decision to suspend, discontinue or terminate the website, the services or any part or parts thereof, or your possibility to use or access the same from or within any territory or territories.
5.3 The Palms, Zanzibar may change the features of any type of services, may withdraw or, or introduce new features, products or types of account at any time and for any reason, and may change the prices charged for any of its services from time to time.
6. Data Protection and Privacy
7. User guidelines
In order for us to be able to provide our visitors with high quality experiences, services and offers we need everyone to feel an indubitable sense of security in their interactions with our hotel and our website. Therefor we urge you to respect The Palms, Zanzibar as well as other visitors of our website. For these reasons you must not engage in any activity which is or includes material that:
- is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to violations of intellectual property rights, privacy rights, or proprietary rights of The Palms, Zanzibar or a third party
- is offensive, abusive, defamatory, pornographic, threatening, or obscene
- impersonates or misrepresents your affiliation with another user, person, or entity, or is otherwise fraudulent, false, deceptive, or misleading
- purposely includes personal data of third parties or is intended to solicit such personal data
- interferes with or in any way disrupts our services, tampers with, breaches, or attempts to probe, scan, or test for vulnerabilities in the services or The Palms, Zanzibar computer systems, network, usage rules, or any of The Palms, Zanzibar security components, authentication measures or any other protection measures applicable to the services; or
- includes malicious content such as malware, Trojan horses, or viruses, or otherwise interferes with any user’s access to the services;
- involves the transmission of unsolicited mass mailings or other forms of spam, junk mail, or similar
8. Third Parties
8.1 By using our website, you may be provided with access to third party websites, databases, networks, servers, information, software, programs, systems, directories, applications, products or services (hereinafter "External Services").
8.2 The Palms, Zanzibar does not have or maintain any control over nor does it take any responsibility for the External Services and is not and cannot be responsible for their content, operation or use. By linking or otherwise providing access to any External Services, The Palms, Zanzibar does not give any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of content, information or services provided by such External Services.
9. Intellectual property
9.1 All content on the website is, unless otherwise stated, owned by The Palms, Zanzibar
9.3 Unless otherwise stated, reproduction, publication, processing, transfer, storage or other use of the content on the The Palms, Zanzibar website requires prior written approval.
9.4 The use of trademarks and logos that appear on the site will require the previous written consent of The Palms, Zanzibar or, if applicable, another authorized right-holder.
You hereby agree to indemnify, defend and hold harmless The Palms, Zanzibar, its successors, assigns, affiliates, agents, directors, officers, employees, partners and shareholders from and against any and all claims, obligations, damages, losses, expenses, and costs, including reasonable attorneys' fees, resulting from:
- any third-party claim of infringement of copyright or other intellectual property rights or invasion of privacy arising from your actions in regard to our website and our services
11.3 Any potential dispute shall be settled in accordance with Zanzibar Laws.
The services hereunder are offered by The Palms, Zanzibar, a company incorporated under the laws of Zanzibar and with its main place of business in Zanzibar, Tanzania. You may contact us by email, phone or on-site at our hotel, located at the following address:
You may change your details at any time by advising us in writing via email. All information The Palms, Zanzibar receives from its customers is protected by our secure server The Palms, Zanzibar secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information prices or rates, process your order, subscribe to our enewsletter, or make a booking.
We may also collect additional information at other times, including but not limited to, when you provide feedback, enter a competition, change your content or email preferences, respond to a survey, or communicate with The Palms, Zanzibar customer support or queries.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect The Palms, Zanzibar copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters ("Personal Data").
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, The Palms, Zanzibar may use your Personal Data to protect the rights, property or safety of The Palms, Zanzibar, its customers or third parties.
Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.
The Palms, Zanzibar does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of The Palms, Zanzibar, its customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
The Palms, Zanzibar strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Palms, Zanzibar is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
OUR RESPONSIBILITIES UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the EU or UK you have certain rights and protections under the GDPR regarding the processing of your Personal Data.
We collect, use and store your Personal Data to enable us to provide you with our goods or services and information about them. We rely on the following lawful means of processing your Personal Data:
- Where it is necessary to fulfil a contract with you. This includes where we collect your Personal Data to enable us to send you our goods or provide you with our services.
- Where you have given us valid consent to use your Personal Data. We will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where we email newsletters or send mobile phone notifications.
- We may also process your Personal Data where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.
YOUR RIGHTS AS AN EU OR UK RESIDENT
If you are a resident of the EU or UK you have various rights including the:
- Right to be informed;
- Right of access;
- Right to rectification;
- Right to object;
- Right to restriction of processing;
- Right to erasure or to be forgotten;
- Right to data portability; and
- Right not to be subject to automated processing.
If you want to access your Personal Data or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Data. If you would like to limit or request deletion of your Personal Data or exercise any other rights you can do so by contacting us.
WITHDRAWING YOUR CONSENT
You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.
We comply with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries and the UK. All Personal Data stored on our platform is treated as confidential. It is stored securely and is only accessed by authorized personnel. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected. We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of Personal Data and we have adequate cyber security measures in place.
By providing us with your Personal Data, you consent to us disclosing it to third parties who reside outside the EU or UK. We will ensure that those third parties are GDPR compliant.
THE PALMS, ZANZIBAR
PO Box 1298